Happy World Consumer Rights Day! Consumer rights protect you from being wrongly treated by those supplying you with products and services. The Nigerian Consumer Protection Council is your first point of call for reporting any concerns you may have. The Council is there to protect your eight fundamental rights namely:
1. The Right to Satisfaction of Basic Needs necessary for survival, such as food, water, energy, clothing, shelter, health-care, education and sanitation.
2. The Right to Safety Protection from hazardous products and services.
3. The Right to Provision of information enabling informed consumer choice as well as protection from misleading or inaccurate advertising and labeling.
4. The Right to Choose Access to variety of quality products and services at competitive prices.
5. The Right to Redress Compensation for misrepresentation, shoddy goods and unsatisfactory public and private services
6. The Right to Consumer Education – Acquisition of the skills required to be an informed consumer throughout life
7. The Right to Consumer Representation Advocacy of consumers’ interest and the ability to take part in the formulation of economic and other policies affecting consumers i.e. the right to be heard
8. The Right to a Healthy Environment Habitation is a place that is safe for present and future generations and which will enhance the quality of their lives
How can you further protect yourself from being on the receiving end of unsatisfactory products and services? After all, prevention is better than cure. The key measure you can take is to choose a supplier who offers a guarantee that you won’t be out of pocket if anything goes wrong.
More Nigerian companies are factoring in consumer rights into their business model and customer offering. For example, Solynta Energy (Nigeria’s leading Solar Power Provider) offers all its customers:
1. A 30-Day Money back Guarantee that ensures you are entitled to a full refund within 30 days of installation if you are in any way dissatisfied
2. Full Warranty on all its Solar Home System equipment
3. Free Maintenance Checks twice a year
4. Dedicated Customer Service Team with definitive timescales for responding to and resolving your concerns
Don’t be cheated by wrong treatment as a consumer! Demand better by choosing established suppliers who promise to protect you. In addition, voice any concerns to the Nigerian Consumer Protection Council on 0805 600 2020 or 0805 600 3030.