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Our customer care team is Excellent!

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We’re committed to providing the best swift support  to all our customers.

We have professional friendly, positive customer care team that share our core values, passion for helping others and obsession with customer care. When you place your trust in us, here’s what you can expect in return:

We approach every situation with passion and purpose

What we do matters. We help millions of Nigerians meet goals, overcome obstacles, build trust and flourish by providing affordable 24hours solar power.  We have highly dedicated customer care knowing they are making a real difference in society. It is this passion for helping others that continues to drive our culture of service excellence every day.

We provide the little extras that make a big difference

At Solynta Energy, we know it’s the little things that add up to a lot. From 24 / 7 customer care support, to our user-friendly cooperate website having live chat capabilities, we’ve implemented the necessary tools to ensure you benefit from the best experience possible, every time.

We build a loyal relationship that is based on trust and mutual respect

We truly care for our customers. We aim to build and maintain meaningful relationships with each and every one of them. We take the time to get to know you and we won’t shy away or afraid to ask for your honest feedback.

We anticipate your needs and exceed your expectations

The more we get to know our customers the better we become at anticipating their needs. Our goal is to know what our clients want before they do – and to act on it. We do everything in our power to exceed your expectations and ensure you have a positive experience at every touch point.

We will truly listen to you and respond to your feedback in a timely manner

We promise to listen–really listen–to our clients. We’ll ask the questions that truly matter. Your goals will become our goals and we’ll work tirelessly to achieve them.

We maintain a positive, can-do attitude at all times

When faced with a challenge, our customer care team take personal responsibility for that challenge and do whatever it takes to overcome it, no matter what. You won’t hear us use the word “no” very often.

We always enjoy hearing from our clients. Your opinion means so much to us, and gives us insight as to how we can continue improving our services. If you could take a moment to send us your feedback we would really appreciate it. We look forward to hearing from you!

 

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