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Solar Subscription Plan FAQ

1About Us
We are Nigeria's leading urban Solar Power Provider. We were founded in 2013 and are driven by the desire to replace the use of generators with 24-hours power that is clean and affordable. We have installed projects in over 26 states across the country. We passionately believe Solar Power will be the catalyst for driving our economy forward and creating opportunities for everyone. Working together we can be the change we desire.
2What is the Solar Subscription Plan?
The Solar Subscription Plan allows you to go solar with no long-term contract. Connect to our Smart Solar Inverter then subscribe to power via easy top up credits from 6 hours to 28 days. You save up to 60% compared to running your generator. And the best part is that, if you choose, you can have reliable get 24 hours power.
3How do I sign up?
To sign up simply call us on 0909 894 4695. We will conduct a free energy assessment to determine the size of system you need and provide full information on our service. You then sign an agreement and we install.
4What can I power with my Solar Home System?
You can power your essential appliances. Please visit our Product Page for more information on our range of solar power systems.
5Do your Solar Home Systems provide 24 hours power?
Yes, if you choose to top up for 1 day. However, it is important that you monitor your energy usage throughout the day to make sure that you conserve enough power in your batteries for the night time when your solar panels do not generate electricity.
6What is included in my Solar Home System?
Your Solar Home System comes with Solar Panels, Smart Inverter (integrated charge controller). batteries and all other accessories. We carry out a full installation service with no hidden costs.
7Will I still need to use my generator if I Subscribe to a Solar Home System?
No
8What is the specification of your equipment?
A full specification of our equipment can be provided. Please call us on 0909 894 4695 or speak to one of our website chat agents.
9How durable are your products?
Our suppliers are the most dependable high premium producers in the solar industry.
10What happens if my system stops working?
A Solynta engineer will troubleshoot your system to determine the problem and carry out a repair or, if required. Replacement is free on our Solar Subscription Plan.
11Do you carry out installations for businesses?
Yes. Solar power can greatly reduce operational costs for your business. You can request a site assessment of your property by contacting us on 0909 894 4695.
12How do I top up?
Credit your Smart Inverter via SMS for the desired number of via SMS
13What happens if I don’t credit my account?
You must top up for a minimum amount of hours per month otherwise we will buy back your system by refunding your connection fee.
14Can I upgrade my system later?
Yes. You can upgrade your system if your energy requirements increase. A charge will apply
15Can I relocate my system?
Yes. A relocation fee applies depending on your location.
16What maintenance service do you offer?
We provide a life time free maintenance and repair service on our solar subscription plan.
17How quickly do you install?
Due to popular demand we operate a waitlist for Solar Subscription Plan. The next batch of systems will be available for installation in September/October 2021.
18Do you have a referral scheme?
Yes. To find out more about our Share Solar Programme please visit our 'Join Us' page.
19I'm a customer. How do I contact your customer service team?
Our customer service team can be reached at support@solyntaenergy.com or on 0909 156 6603.
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